FAQ

We ship worldwide. Delivery times and costs vary by destination — full details are available at checkout.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay. All available options appear at checkout based on your region and currency.

We're online only — it's what lets us offer luxury-quality jewelry without the markup. Browse the full collection on our website or follow us on Instagram @atelierkheops for real customer photos and styling ideas.

Returns are accepted within 14 days of delivery for unworn items in original packaging. For full details, visit our Shipping & Returns page, or reach out to orders@atelierkheops.com.

Yes — we work with select retailers and boutiques. For pricing, minimums, and terms, please get in touch at wholesale@atelierkheops.com and we'll come back to you within 2 business days.

We offer two core materials: 14K Solid Gold — made to last for generations. Gold Vermeil — a thick layer of 14K solid gold over 925 sterling silver. All pieces are nickel-free, hypoallergenic, and tarnish-resistant with proper care.

All jewelry comes with a 1-year warranty covering tarnishing and manufacturing defects. This doesn't extend to wear and tear, accidental damage, or exposure to chemicals. If something's not right, email us at info@atelierkheops.com and we'll sort it out.

Keep pieces away from water, perfume, and harsh chemicals. When you're not wearing them, store in their original box or a soft dry pouch. Full guidance is on our Care Instructions page.

We offer minimal customization on select solid gold pieces. If you have something specific in mind, reach out to us at info@atelierkheops.com and we'll let you know what's possible.

Every order arrives in our signature Atelier Kheops box. For gift orders, you can add a personalized message at checkout — no extra step needed