FAQ
Frequently Asked Questions
PLACING AN ORDER
1. Where does Atelier Kheops ship?
We currently ship worldwide.
2. What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, as well as PayPal, Apple Pay, and Shop Pay.
Payment is processed securely, and you’ll see all available methods at checkout depending on your region and currency.
3. Do you have any physical stores or stockists?
Atelier Kheops is an online-only brand, which allows us to offer luxury-quality jewelry at an accessible price.
You can explore our full collection through our website or social media — especially on Instagram @atelierkheops, where we share real customer photos, videos, and styling inspiration.
4. What is your return policy?
We accept returns within 14 days of delivery for unworn items in their original packaging.
Please visit our Shipping & Returns page for full details or contact us at atelierkheops@gmail.com for assistance.
OUR JEWELRY
1. Where is your jewelry made?
Our pieces are carefully crafted by skilled artisans in Turkey, with select designs produced in Thailand.
We partner only with trusted workshops that follow ethical labor practices and maintain high-quality craftsmanship. Each piece is inspected to ensure it meets Atelier Kheops’ standards of beauty and durability.
2. What materials do you use?
We specialize in:
14K Solid Gold pieces — made to last for generations.
Gold Vermeil jewelry — crafted from a thick layer of 14K solid gold over 925 sterling silver.
All our jewelry is nickel-free, hypoallergenic, and tarnish-resistant when properly cared for.
3. Is Atelier Kheops sustainable?
Sustainability and longevity are core to our brand.
We use recycled precious metals and eco-friendly packaging made from recyclable materials. Our pieces are designed to be worn and cherished for years — not replaced every season.
4. Do you have a warranty?
Yes! All our jewelry comes with a 1-year warranty covering tarnishing and manufacturing defects.
This warranty does not cover wear and tear, accidental damage, or exposure to chemicals.
If you experience any issues, please contact us at atelierkheops@gmail.com and we’ll be happy to help.
5. How should I care for my jewelry?
Keep your pieces away from water, perfume, and harsh chemicals.
Store them in their original box or a dry pouch when not in use.
For more details, please visit our Care Instructions page.
6. Do you offer customization?
We currently do not offer custom designs, but we love hearing your ideas!
If you have a specific request, feel free to message us — we may be able to accommodate in the future.
7. Do you offer gift wrapping?
Yes, all orders arrive in our signature Atelier Kheops packaging, perfect for gifting.
Each piece comes in a jewelry box with a card and care guide.
You can also include a personalized note at checkout for gift orders.